Recovered a Compromised eCommerce Website and Prevented Reinfection
Client: Verofax (verofax.com) — Global technology company
Case Snapshot
01The Problem
The client approached us after noticing their website was redirecting users to external spam pages.
- Google had started flagging the site
- Organic traffic dropped significantly
- Admin access was partially compromised
- Previous attempts using plugins failed
Critical issue: The infection was not limited to visible malware — multiple hidden backdoors existed.
02What Others Missed
The client had already attempted cleanup using standard tools and low-cost services.
- Only surface-level malware was removed
- Hidden access points remained intact
- Reinfection occurred within days
This is a common failure pattern with incomplete recovery approaches.
03Our Approach
We handled this as a full security incident, not a basic cleanup.
Step 1 — Containment
- Blocked malicious access
- Isolated compromised components
Step 2 — Forensic Analysis
- Identified entry point
- Traced persistence mechanisms
Step 3 — Complete Cleanup
- Removed all malware and backdoors
- Verified file and database integrity
Step 4 — Hardening
- Secured admin access
- Patched vulnerabilities
- Improved server-level security
Step 5 — Monitoring
- Implemented tracking and alerts
- Ensured no reinfection
04Results
- Website fully restored and verified clean
- No malicious activity detected post-recovery
- Google warnings removed within 48 hours
- Traffic began recovering immediately
- No reinfection after 30 days
05Business Impact
The client avoided:
- Continued revenue loss from redirected visitors
- Long-term SEO damage from Google blacklisting
- Repeated recovery costs from incomplete fixes
A proper recovery prevented significantly higher losses than the cost of the engagement.
06What Happened Next
After recovery, the client opted for ongoing security protection to prevent future incidents.
- Continuous monitoring and threat detection
- Regular security audits
- Priority incident response coverage
This ensures long-term stability — not just a one-time fix.
Key Takeaway
Most hacked websites are not properly secured after cleanup.
Without root-cause resolution, reinfection is highly likely. A full forensic approach — not a plugin scan — is required to permanently resolve a serious compromise.