Incident Response
Recovered a Compromised eCommerce Website and Prevented Reinfection
Client: Verofax (verofax.com) — Global technology company
Case Snapshot
Client TypeeCommerce / Technology
IssueMalware infection, SEO drop, admin compromise
ImpactRevenue disruption, search engine warning
Resolution Time48 hours
Engagement LevelIncident Response + Ongoing Protection
01The Problem
The site began redirecting users to spam destinations, Google warnings appeared, and organic visibility dropped. Previous low-cost cleanup attempts removed visible symptoms but not the actual access path.
- Google had started flagging the site
- Organic traffic dropped significantly
- Admin access was partially compromised
- Previous attempts using plugins failed
02What We Did
Containment
- Blocked malicious access
- Isolated compromised components
Forensic Analysis
- Identified entry point
- Traced persistence mechanisms
Complete Cleanup
- Removed all malware and backdoors
- Verified file and database integrity
Hardening
- Secured admin access
- Patched vulnerabilities
- Improved server-level security
Monitoring
- Implemented alerts and tracking
- Validated no reinfection
Results
<48h
Full Recovery
0
Reinfections
48h
Warnings Cleared
A proper forensic recovery prevented continuing revenue loss, deeper SEO damage, and repeated cleanup costs.
Key Takeaway
Incomplete cleanup creates repeat incidents. Verofax needed a full root-cause recovery, not another malware scan.